Refund policy
**Last updated:** 8/26/26
No Returns or Exchanges
All sales are final. Due to the nature of our products, Breaker|Mark does not accept returns or exchanges for any reason other than those outlined below. Please review product descriptions, sizing charts, and images carefully before purchasing.
When a Refund May Be Issued
While we do not accept returns or exchanges, we want every customer to receive what they ordered in good condition. We will issue a refund or replacement in the following situations:
- **Damaged in transit** — your item arrives physically damaged (torn cover, water damage, crushed box, etc.)
- **Printing or manufacturing defect** — missing pages, misprinted pages, binding errors, or other production flaws
- **Wrong item received** — you received a different product than what you ordered
- **Lost in transit** — tracking shows the order as delivered but you did not receive it, or tracking stalls with no update for an extended period (please contact us to investigate before requesting a refund)
- **Order not received within a reasonable timeframe** — if a package is significantly delayed beyond the stated shipping window
How to Request a Refund
To request a refund under the situations above, contact us at **info@breakermark.com** within **7 days** of delivery.
Please include:
-Your order number
-A photo showing the issue (for damaged, defective, or incorrect items)
-A brief description of the problem
We'll review your request and respond within 2–3 business days.
What's Not Covered
- Change of mind after purchase
- Ordering the wrong size, color, or item by mistake
- Minor variations in color due to different screen displays
- Buyer's remorse
Customized & Made-to-Order Items
Products that are personalized, customized, or made to order — including but not limited to custom apparel, personalized goods, and any item created or modified per your specifications — are **final sale**.
Because these items are made specifically for you and cannot be resold, they are **not eligible for refund, return, or exchange**, except in the following cases:
- - The item arrives damaged or defective
- - The item does not match the customization details you submitted at checkout (e.g. wrong name, wrong color, wrong design placement due to our error)
- - The item was never received (lost in transit)
Please double-check all customization details (spelling, colors, sizing, placement) before completing your order, as we are not responsible for errors submitted by the customer.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@breakermark.com.